Thank you for choosing Dizency for your technical service needs, including web development, graphic design, video editing, SaaS, branding, and related services. We strive to provide high-quality services and ensure customer satisfaction. This Return & Refund Policy outlines the guidelines and procedures for returns and refunds. By using our services, you agree to comply with the terms and conditions stated herein.
Service Cancellations
1.1 Cancellation Requests:
If you wish to cancel a service before its completion, please contact us as soon as possible to initiate the cancellation request. Cancellation requests may be subject to review and approval by Dizency.
1.2 Refund Eligibility:
Refunds for cancelled services will be considered on a case-by-case basis. We reserve the right to evaluate the extent of work completed, resources allocated, and any third-party costs incurred. Refunds may not be granted for services that have been substantially completed or where the cancellation request is received after an unreasonable amount of time has passed.
Quality Assurance and Revisions
2.1 Client Satisfaction:
Dizency strives to achieve client satisfaction by providing high-quality services. We encourage open communication throughout the project to address any concerns or issues promptly.
2.2 Revisions:
We offer a certain number of revisions, as specified in the project agreement or as agreed upon between you and Dizency. Revisions may be subject to reasonable limitations, such as scope, complexity, and adherence to the initial project requirements. Additional revisions beyond the agreed limit may incur additional charges.
Refunds
3.1 Refund Requests:
Refund requests must be submitted in writing to Dizency within [number of days] days from the completion or delivery of the service. The request must include a detailed explanation of the reason for the refund.
3.2 Evaluation Process:
Upon receiving a refund request, Dizency will evaluate the request based on factors such as project completion, quality of work, adherence to project specifications, and any other relevant considerations.
3.3 Refund Discretion:
Refunds are issued at the sole discretion of Dizency. We reserve the right to approve or deny refund requests based on our evaluation and assessment of the circumstances.
3.4 Partial Refunds:
In some cases, Dizency may offer partial refunds for services based on the extent of work completed and the nature of the request. Partial refunds will be determined on a case-by-case basis.
3.5 Refund Methods:
Approved refunds will be processed within a reasonable timeframe. The refund will be issued using the original payment method whenever possible. However, Dizency may choose to refund through an alternative method at its discretion.
Non-Refundable Items
4.1 Certain Services:
Please note that certain services provided by Dizency may be non-refundable. This includes services that are time-sensitive, custom-made, or require significant upfront investment or third-party costs.
4.2 Third-Party Fees:
Dizency is not responsible for any fees or charges incurred from third-party service providers in connection with the services provided. Third-party fees are non-refundable and subject to the terms and conditions of the respective service providers.
Contact Us
If you have any questions or concerns regarding our Return & Refund Policy, please contact us at [Contact Information]. We will be happy to assist you and address any inquiries you may have.
By using our services, you acknowledge that you have read, understood, and agree to abide by the terms and conditions outlined in this Return & Refund Policy.